FSS: A Holistic Approach to Client Engagement

Interactive Zoom Meeting  
Wednesday, February 21, 2024 - Thursday, February 22, 2024   Eastern Standard Time


February 21-22 from 1-4pm ET each day


This training will encompass client assessment, goal setting and effective case management. Exploring various ways to individualize goals for the ITSP. Including effectively engaging with residents through active listening exercises, skills and learning.

We will focus on building staff skills through education and developing their techniques to apply motivational interviewing and trauma-informed care.

Practical application includes using both exercises and group activities to practice skills obtained throughout the course to reinforce principles.


After completing this training, participants will be able to:

  • Utilize existing program resources (PCC/Action Plan) to support the program
  • Develop techniques to effectively assess clients
  • Identify client barriers and match with appropriate resources
  • Apply motivational interviewing techniques
  • Learn the different goal-setting strategies
  • Support clients in setting holistic goals
  • Be able to build successful client relationships
  • Effectively case manage and apply the principles of Trauma Informed care

Who should attend?

  • FSS Coordinators
  • Case Managers

NOTE: Prior to registering, please review NAHRO’s cancellation policy.

Interactive Zoom Meeting  

 Price LevelEarly-BirdRegular
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Registration: Training ONLY

The meeting is full and there is no waitlist available