Public Housing Manager (PHM)

Interactive Zoom Meeting  
Tuesday, July 23, 2024 - Thursday, August 01, 2024   Eastern Standard Time


July 23, 24, 25, and 30, 31, and August 1, 2024, from 1-5 pm ET each day


The role of the Public Housing Manager (PHM) is complex and challenging.  The asset management model added new levels of responsibility and accountability for asset and property managers.

Whether you’re a new or experienced property/asset manager, you’ll leave with a strong foundation for your asset and public housing management.  Topics include asset management and preservation, occupancy, operations, property finances, the Public Housing Assessment System (PHAS), and resident relations.


After completing this training, participants will be able to:

  • Recognize the primary roles and responsibilities of today’s PHM.
  • Identify requirements and options for structuring your team, maximizing revenue, monitoring your budget, and improving day-to-day operations.
  • Discover strategies to improve your PHAS scores by understanding PHAS indicators and scoring criteria.
  • Manage key occupancy functions, including screening, marketing, lease enforcement, maintenance, rent collections, eligibility, and resident relations.
  • Identify ongoing and preventative maintenance issues and actively work to preserve your assets while also improving your PHAS scores.
  • Effectively supervise and manage their employees.

Who should attend?

  • Public Housing Property Managers.
  • Public Housing Assistant Managers.
  • Public Housing Asset or Portfolio Managers.
  • Housing Managers/Directors.

NOTE: Prior to registering, please review NAHRO’s cancellation policy.

Please note that NAHRO ethics training is a requirement for ALL NAHRO certifications.

Ethics is NOT included in this course if you would like to take one of our ethics trainings, you must purchase and take that course separately.

To learn what ethics course is required for your intended certification, please visit HERE.

Interactive Zoom Meeting  

Map & Directions

 Price LevelEarly BirdRegular
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Registration: Training AND Certification Exam

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Registration: Training ONLY