Public Housing Occupancy, Eligibility, Income and Rent Calculation (PHOEIR) includes HOTMA info

Interactive Zoom Meeting  
Tuesday, October 17, 2023 - Thursday, October 26, 2023   Eastern Standard Time


October 17th-19th, 2023 and October 24th-26th, 2023 - 1:00-5:00pm ET.


Regardless of agency size, the occupancy and eligibility functions of your agency are critical to maintaining the financial and market viability of your agency’s assets. This training focuses on ensuring both accuracy and compliance in the occupancy, eligibility, and rent calculations functions.

During this course, you’ll learn everything you need to know to:

  • Effectively manage waiting lists and market your agency’s assets 

  • Ensure fair and compliant unit assignment  

  • Effectively interview applicants and residents  

  • Accurately determine occupancy 

  • Verify and calculate income and expenses to determine eligibility 

  • Accurately calculate tenant rent 

  • Ensure compliance with Community Service and Grievance requirements  

  • Avoid common errors and HUD compliance findings 

Successful completion of this training satisfies one of the requirements for staff seeking to complete either the Specialist of Occupancy-Public Housing or the Specialist of Eligibility and Calculation Certifications. If you are interested in certification, select Training AND Certification Exam at the time of registration. Please note, Ethics is not included in this training and will need to purchased separately. 


After completing this training, participants will be able to:  

  • Effectively manage and maintain Public Housing waiting lists 

  • Accurately assign units in compliance with HUD occupancy requirements 

  • Conduct effective interviews 

  • Determine and verify income and expenses to ensure the accurate calculation of Tenant Rent (TR), Avoid common errors in the occupancy and eligibility functions.

Who should attend? 

  • Employees working with Public Housing waiting lists, determining applicant or resident eligibility and/or calculating rent 

  • Property/Asset managers  

  • Supervisors and managers of employees responsible for managing property assets, managing wait lists and applications, and performing certification and recertification tasks.

NOTE: Prior to registering, please review NAHRO’s cancellation policy

Please note that a NAHRO ethics training is a requirement for ALL NAHRO certifications.

Ethics is NOT included in this course - if you would like to take one of our ethics trainings, you must purchase and take that course separately.

To learn what ethics course is required for your intended certification, please visit HERE.

Interactive Zoom Meeting  

 Price LevelEarly BirdRegular
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Registration: Training AND Certification Exam

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Registration: Training ONLY